Setting up a greeting message on WhatsApp Business is an excellent way to make a great first impression and provide instant responses to new customers. It can also help you shift out spam or low quality leads. Here’s a step-by-step guide to help you get started.

Why Use a Greeting Message?

A greeting message serves as an automatic response that is sent to anyone who messages your business for the first time or after 14 days of inactivity. It helps in:

• Creating a professional first impression.
• Providing immediate engagement.
• Informing customers about your business hours, products, or services.

Steps to Set Up a Greeting Message

1. Download and Install WhatsApp Business

If you haven’t already, download the WhatsApp Business app from the Google Play Store or Apple App Store and install it on your smartphone.

2. Create a Business Profile

After installing the app, set up your business profile by adding essential details such as your business name, logo, address, and a brief description of what your business offers.

3. Access Business Tools

Open the WhatsApp Business app and tap on the three dots (menu) in the top right corner of the screen. Select “Business tools” from the dropdown menu.

4. Select Greeting Message

In the Business tools menu, you will find the “Greeting message” option. Tap on it to proceed.

5. Enable Greeting Message

Toggle the switch to enable the greeting message feature. Once enabled, you will be able to customize the message that your customers will receive.

6. Customize Your Message

Tap on the message box to edit the default greeting message. Craft a message that is welcoming and informative. Here’s an example:

“Hello! Thank you for contacting [Your Business Name]. We are here to help you with [brief description of services or products]. Our business hours are [hours]. Please let us know how we can assist you today.”

We also suggest adding some quick reply options using numbers. E.g.

“Please choose one of our services below:
1.

2.

3.

4.”

7. Set Recipients

You can choose to send the greeting message to everyone who messages your business or customize the recipients. Options include:

• Everyone: Sends the greeting to all new contacts.
• Everyone not in the address book: Sends the greeting to contacts not saved in your address book.
• Everyone except: Excludes specific contacts.
• Only send to: Includes only selected contacts.

8. Save Your Settings

After customizing your message and setting the recipients, tap on “Save” to apply the changes.

Tips for an Effective Greeting Message

• Keep it concise: Ensure your message is brief and to the point.
• Be friendly: Use a warm and welcoming tone.
• Provide essential information: Include your business hours and a brief description of your services or products.
• Include a call-to-action: Encourage customers to ask questions or state their needs.

By following these simple steps, you can create a professional and welcoming first impression for your customers on WhatsApp Business. Happy messaging!

Feel free to contact us if you have any questions or need further assistance.